USAA Commercial
The Cochran Family: USAA Members for LifeLearn how USAA goes above and beyond for members like USMC Veteran David Cochran and his family.
Posted by USAA on Thursday, 8 March, 2018
USAA Auto and Home Insurance“I could not believe how fast everything was taken care of. USAA was amazing.” — USMC Spouse Jessica Cochran on the response to her auto claim.
Posted by USAA on Thursday, 15 March, 2018
USAA Auto and Home InsuranceLearn how USAA goes above and beyond for members like USMC Veteran David Cochran and his family.
Posted by USAA on Thursday, 15 March, 2018
Jean Widen
18:28 03 Jun 20
The first time I went there was when I was looking for a place to bring my car for regular... maintenance service after having first moved to the White Bear area. I was immediately impressed by the friendliness and the cleanliness of a comfortable waiting area with a clean restroom. This is important to me as I usually am in the place of having to wait for my vehicle to be service. No complaints at all.read more
Norman Foss
22:00 29 May 20
The people at Trinity are very friendly and honest. They sent me a web link to the progress of my... vehicle, it had hourly updates with pictures and everything! It was on my phone before I got home. Fair pricing and free loaner cars. Will strongly recommend to family and friends. Very impressed with the service I received, and will return.read more
Elaine Nordness
15:40 26 May 20
I was very pleased with the service. I had oil change tires rotated transmission fluid changed and... tires. They picked up my car and brought it back when done. Trinity Automotive is very professional and helpfulread more
Deb Porter
11:16 20 May 20
My experience was awesome. Car was completed within the time frame that they provided. Staff is... friendly and the place is clean and comfortable. I was impressed that they even cleaned off my credit card after it was used to pay for the service.read more
Bruce Howes
23:07 07 Mar 20
Exceptional Service. Honesty, integrity, with an onsite owners who care about their customers, and... their cars. You'd be hard pressed to find another service facility that offers the same level of ethical, compassionate, and personal service. Jessica and Dave and their dedicated service team listen to your needs, exceed your expectations, and deliver on their promises! You can tell that they sincerely care, and have the customer’s best interest at heart. Pride, integrity, family owned and family centered, and the sense of value that comes with a job well done.read more
Leslie Welnetz
16:09 04 Mar 20
I feel I can trust them and the work. Jessica is so welcoming and the service is always great. ... The shop and waiting room is always clean and comfortable. I am always updated and know exactly what was done how much it is going to cost. They even send pictures. I love to tell my friends where I go for car service!read more
Pete Lavelle
21:43 27 Feb 20
Trust is the most important factor and Trinity earned my trust on day one! The entire shop is... impressively clean and ordered. And the waiting area is a pleasant place to hang out or even get some work done. They have wireless access and charging stations complete with cords. The shop doesn't invade the space either:-o I appreciate the in-depth consultations and the photos and graphics sent to my email to help me understand the issues.read more
Luke Hinz
03:21 26 Feb 20
Trinity has worked on both my vehicles (maintenance and major repair) and have always done... excellent work. Very clean and kid friendly waiting room. Excellent and very informative service reports. Always had a loaner car available if one was needed too.read more
Angie Strobel
16:12 11 Feb 20
Had been going to a different repair place for a long time. I didn’t have any issue with the... previous place but I’ve wanted to try Trinity strictly based on the fact that they are not bashful that they are faith based and veteran owned. I love that they have built their business on these values and I try to support businesses that do. I was not disappointed. Friendly and easy to access right from the start, comfortable waiting area, excellent technology to be able to see all that’s done with your vehicle with pictures included! The pricing was fair and they even offer a 10% discount on labor to military, veterans and first responders. This is definitely going to be my long term place for all my vehicle service.read more
Sharon Roy
17:59 28 Jan 20
Jess and Dave and their crew were the best experience I've ever had at an auto repair job. They... proved their honesty and integrity with actions more than words, showing me the things that were wrong with my car in person as well as providing email and text links to inspection reports, complete with photos. They gave me options and recommendations, took care to get the correct parts for my particular car, and kept me informed throughout my repair process which was pretty big and took a few days. A free loaner car helped me get around. I am very pleased with the results and feel confident the job was done correctly and professionally, so it was a bonus to get a 3 year guarantee on top of it all. Will not be using any other shop for as long as I live in this area.read more
D K
18:17 31 Dec 19
Awesome shop friendly motivated honest. Highly knowledgable and great customer service. Highly... recommended for all of your auto service needs check them out you won't be disappointed!read more
Scott Longendyke
19:08 13 Dec 19
Always an excellent experience at Trinity. Had an issue with a defective new part that was... installed and they replaced it at no-charge under their warranty. Car is always ready when they say it will be ready and always honor their estimates.read more
Sally DelGiudice
20:31 04 Dec 19
Fabulous service! Always a welcoming atmosphere! Consistently thorough with all work and repairs!... Top-notch in every way!read more
Kirk Stromberg
20:06 26 Nov 19
I went to a previous shop after being towed there twice all for the other shop to not fix my... problem $900 later. I brought my car to Trinity and the service was nothing short of phenomenal! They found the exact reason for my no-start condition which was a couple relays that were corroded in my junction box under the hood. The car has 243k miles on it and now drives perfectly again. The status tracker keeps you informed and the detailed report with pictures and arrows I have never seen a shop do in my life. They show you exactly what was done. I'm a new customer now!read more
Leslie Grant
22:50 11 Nov 19
I was extremely impressed with the quality of service I received from Trinity Automotive! They are... professional and friendly. I was provided with pictures and video of the issues they found with my car which makes it easier for me to make a decision on what things needed to be taken care of right away and what things can wait. They also work hard to support local veterans which I really appreciate!! My husband and I are switching to them for all of our auto care needs, we highly recommend them!!read more
Greg Rutt
20:49 06 Nov 19
Accommodating, courteous, caring and efficient. The customer lounge is more upscale and comfortable... than some luxury dealerships I’ve visited. Trinity is fair in their pricing, offering a good “bang for the buck”. I will return!!read more
Hannah Chavez
07:30 01 Nov 19
Whenever I bring my car into Trinity I know that I'm not just another nameless customer. Trinity... takes time to make sure my car is safe and well cared for. They give the service we don't see too much anymore and I know that I can trust them.read more
Jonathan Henschel
18:42 29 Oct 19
These guys flat out ROCK! They do a great job with repairs. They price their work fairly. They only... do the work you need or ask for and they do what they can to save you money by avoiding unnecessary repairs. Their vehicle inspections are impressively detailed so you know exactly what work needs to be done and what does not. Give them your business. You will NOT be disappointed. You WILL be pleased or even impressed!read more
Carrie Tobin
01:47 29 Oct 19
My experience was great! They are honest and thorough and the loaner vehicle was fun to drive! I... would definitely recommmend Trinity Automotive and already have.read more
Sandy A
14:20 28 Oct 19
We are new customers to Trinity and we are glad we found them! They are courteous and keep you... updated as to the status of your vehicle.
We highly recommend you give them a try!read more
Grant Cregan
15:45 25 Oct 19
Friendly service, and quality work. They kept me up to date on on the diagnosis and progress of my... vehicle in great detail and even included pictures.
They have definitely gained a customer for life.read more
EJ Chi
00:04 13 Sep 19
It breaks my heart to be writing this review because I have finally found the best auto mechanic in... town and unfortunately I will be moving out of state next week.
Like many other car owners, I used to despise going to the mechanics for fear of being scammed out of money by being told of repairs that my car does not need.
I did not have this fear the past year after finding Trinity Automotive. Dave and Jessica, the owners, and their team are SO nice, honest, and professional. They make sure to explain every service that goes to your car. Not even specific to auto mechanic shops, their customer service is unmatched by any other store I have ever been to! Even seeing their interactions with other guests you can tell they genuinely make personal connections with each of their customers.
Bonus : Their waiting room is probably the most well-stocked and clean waiting room of a shop I have ever seen.read more
Dale Wojahn
14:52 06 Sep 19
Very customer focused family owned business with excellent amenities while you wait. Friendly and... helpful service coordinator (Jess) will explain your options and can share a computer screen with supporting information to help you understand. They are using email and texts to keep you apprised of your service. An excellent experience.read more
AEL LazJor
21:32 09 Aug 19
Trinity is top-notch! I've never encountered an auto repair shop with such great customer service... and responsiveness as Trinity and their co-founder Jessica!.
I brought in my 2011 Nissan Armada for an AC issue which required extensive work involving lifting the chassis off the frame in order to replace the AC line from the front of the truck to the back. They even sent me pictures of the progress while I waited and Jessica, personally, gave me a ride back to my house while I waited. They completed the job and had it ready at a very reasonable price right before the 4th of July weekend so that I and my family would not be without a vehicle over the long holiday.
Also, I should note, they went above and beyond when they noticed that one of my headlights was accumulating water and proactively drilled small, unnoticeable, holes so that it would drain properly.
I can't say enough good things about their service.read more
Bill Sullivan
16:28 10 Jul 19
I was recommended to go to Trinity through another company. I haven't been able to find a mechanic... where I can continually go to, until Trinity. After two appointments, I couldn't be more pleased with the service and outcome of my visits. Its nice to have a place where I trust them to work on my car and to do an outstanding job.read more
Anthony S
13:38 10 Jul 19
Best customer service my wife and I have ever received! Diagnosing the repair needed on my Ram... truck and setting up the repair appointment was stress free. On top of that, my driver side exhaust manifold, gasket and bolts on my truck were replaced for half the cost the dealership charged me to replace the passenger side! Trinity Automotive gained a life long customer and I will continue to tell my friends and family about our great experience!read more
Tom Hein
00:52 04 Jul 19
Probably the best experience I’ve ever had at a repair shop. Very friendly staff that they kept... me informed during every step of the repair. That included taking me into the shop to show me exactly what was wrong with my vehicle without talking over me. Gave me a free loaner when it was going to take a while to repair mine. Comfortable waiting room with free wifi. Highly recommend!read more
gerilynn walbridge
00:42 25 Jun 19
Very Dependable, Honest work with a Honest price. Everyone I have dealt with at Trinity is very... knowledgeable . They take the time to answer all your questions. Thanks Trinity for all your help with my truck. Happy Customer for
3+ year's
Gerilynnread more
Ray White
01:40 18 Jun 19
Trinity Automotive does just what your car needs and lets you know of anything else that could be... going wrong with your car without uncertainty. I have gone to dealerships where they had no clue where the source of a rattle was and just gave me a big parts list of things that "could" fix it. Trinity found the source right away and told me exactly what needed to be done at a reasonable price. I will stay with this company for a long time,read more
Daneeta Erickson
02:30 12 Jun 19
This was my first time having my van repaired at Trinity Automotive. What a wonderful experience! I... needed immediate help to keep my van running and they worked me into their schedule even though I didn't have an appointment. The customer service was excellent and the waiting room very comfortable! The repair was finished sooner than I expected and I appreciated the complete explanation of everything they worked on. For sure, this will be my new car repair shop from now on!read more
Thomas Gullickson
15:24 04 Jun 19
We knew there were several things to fix on our Subaru Outback, but when I brought it in for an oil... change the people at Trinity provided a vehicle health evaluation that helped us prioritize and plan for how to get it done. When I had time to leave it with them I got to use a very nice loaner and Trinity saw all the agreed-upon work through to a perfect finish. I was impressed with their excellent communication and courtesy throughout the process and I definitely recommend them
(and have already sent my son and sister their way)!read more
Dajon Ferrell
18:31 30 May 19
Trinity Automotive has always provided a great experience. As a female, I've had challenging... experiences when it comes to car repairs and dealing with shady auto shops. Trinity has always provided amazing pricing, but more importantly, they are outstanding humans that have given honest feedback, even if it meant sending me to buy my tires elsewhere, because there was a better deal. And as an Army veteran, I also love knowing I'm supporting a fellow veteran and his amazing family and staff.read more
Scott Cregan
19:47 28 May 19
Great service and great people. Had some work done on my 63 Impala. I great place to go to get work... done on special interest cars. A place you can trust.read more
Heather Zagnit
19:26 24 May 19
I needed a quick look at an engine rattle, and Trinity Automotive was recommended by my neighbors.... I was really impressed by Jessica's great service attitude - she got me in the very next morning, they were able to diagnose the problem while I waited for very low cost, and got me to work on time. I love how customer-friendly and welcoming they are. I'll definitely be back the next time my car needs service!read more
jerry hines
00:59 21 May 19
Now that they are all moved in and settled, the place is terrific. It's one thing to get good... dependable service but Jess and Dave add that personal touch that makes you want to come back. Keep up the great work.read more
Jeff Borglum
22:01 01 Jan 19
From the moment you walk into the front office you feel welcome, and are in good hands. They... explain what will be done, and confirm to see if you have any questions. They did an excellent job, at a great price. will definitely be going back.read more
Geno Gardner
00:17 11 Dec 18
Trinity Automotive has always provided an honest assessment of the mechanical condition of my... vehicles. They've always worked to provide the best possible value. In the past Trinity has reported mechanical problems which I was not aware of that allowed me to have the dealer repair under warranty. Today during an oil change they reported my oil pump has started leaking allowing me to get it repaired before it damages another component!
My experience with Trinity Automotive has been only positive.
Trinity recently moved into a larger facility. The customer waiting area is much more comfortable , and they provide complimentary beverages, coffee, soft drinks, etc.
We had an oil change before a trip this summer, and I mentioned one tire slowly losing air. They found the thinnest of nails that had penetrated the tire. Repaired the tire and refused to charge anything for the extra service.
During a post trip oil change (It was a long trip) I asked for an air filter change. They took a picture of the air filter to show it didn't need replacing. Although I would have been happy and none the wiser with a new air filter Trinity voluntarily reduced their sales revenue, and saved me some money.
Trinity recently did an oil change on my work truck. I mentioned the door lock switch didn't operate on the driver's side door. They diagnosed the problem, a failed wire in a wire harness, and replaced the failed section of wire. They solved the problem but didn't have to replace the entire wire harness which would have caused the truck to be out of service for a longer period of time. So they reduced parts expense, and most importantly got my work truck operating as it should and back on the road ASAP.
Experience informs me that Trinity treats customers with integrity and competence. If you ask me they need to open more shops. Perhaps one closer to my house. :o)read more
kathleen jonas
00:26 07 Dec 18
ALWAYS an awesome and fun experience at Trinity Automotive!. Truly a great business, honest and... knowledgeable owners and mechanics! As a female (and also have a daughter that is a customer) we never worry about being told things are wrong...that really aren't! I suggest all you ladies consider that!read more
Susan Holliday,
17:51 15 Nov 18
We feel so comfortable taking our vehicles to Trinity Automotive. Not knowing much about auto... mechanics, it is wonderful to have found someone who we feel is completely honest. We have even been told that work we thought we needed, we did not. They are very thorough, assess problems accurately and get work done in a timely manner. We feel very fortunate to have found the folks at Trinity,read more
Dvir Frumkin
16:00 08 Sep 18
One of the first things I do when I move into any city is check for a good mechanic. When I saw... Trinity come up with high reviews, I thought...okay, a little out of the way, but let’s give them a shot. I could not have made a better choice. Their service is AMAZING. They really go out of their way to make you feel valued, which is a real white space in this industry. I won’t go into specifics because others needs may be different than mine. What I will say is they really know their stuff. Not to mention, the employees are happy AND IT SHOWS.
Probably the most unique thing I experienced is that they treat your car like a doctor with great bedside manner. They keep records of items in your car that may need maintenance at some point in the future and keep track of them as you come in to let you know when it should be fixed, so there’s never a surprise. It sounds simple, but I’ve never been to a mechanic that did this and walked me through it.
It’s no wonder this shop has expanded so many times in such a short period of time. Keep up the great work!!!read more